Question 1

What key services does Guazi offer to simplify the import process for international B2B buyers?

Accepted Answer

Guazi offers an end-to-end service that handles vehicle sourcing, rigorous inspection (over 300 checks per car), and export documentation. We provide fixed USD pricing, multilingual support, and assist with your designated logistics under FOB terms, streamlining the entire procurement journey.

Question 2

How does Guazi ensure the vehicle condition is accurately represented to avoid disputes upon arrival?

Accepted Answer

Guazi is an authoritative inspection entity in China and implements a 300-point detailed inspection for every vehicle. For post-delivery concerns, you must submit a report with photo/video evidence within three working days of the vehicle's arrival at the destination warehouse for a third-party verified dispute resolution.

Question 3

What is the typical delivery timeframe when exporting a car from China, and what are the port procedures?

Accepted Answer

Guazi ships within 10 days after receiving full payment and compliant documents, with most vehicles reaching their destination within 35-45 days. Upon arrival at the port, we assist with customs documents; the buyer is responsible for picking up the vehicle within seven days to avoid storage fees.

Question 4

How does the auction bidding process work on Guazi's platform for business buyers?

Accepted Answer

Guazi operates both Sealed-bid and Live Auctions. In Sealed-bid auctions, the highest bidder wins but pays the second-highest bid price. In Live Auctions, you win immediately if your bid exceeds the reserve price and is the highest. All bids are in USD based on a fixed session exchange rate.

Question 5

What are the financial guarantees and deposit rules for bidders on Guazi?

Accepted Answer

To participate, you must top up a minimum USD 500 security deposit. Winning a bid triggers a USD 300 initial payment within 72 hours, followed by a 30% deposit within 10 days. The deposit guarantees transaction rule compliance; breaches incur penalties, while successful transactions lead to its release.

Question 6

What final costs should B2B buyers budget for beyond the winning bid price?

Accepted Answer

The final FOB trade total includes the vehicle price, Export Handling Fee (covers admin, transport, port fees), and a Platform Service Fee (comprising Transaction Commission, Gate Fee, Online Tech Fee, and a currently waived Buyer Service Fee). Specific fees scale with the final bid price.

Question 7

What happens if there is a major discrepancy with the vehicle I receive from Guazi?

Accepted Answer

Guazi guarantees vehicles are as described. If a major undisclosed defect is confirmed by a mutually agreed third-party inspection report submitted within three working days of warehouse arrival, Guazi will assist with a replacement or return process.

Question 8

What support does Guazi provide for logistics and damage during shipping?

Accepted Answer

Under FOB terms, you designate the logistics provider, while under CIF terms, Guazi designates the forwarder. Guazi assists buyers in filing claims with the carrier for any loss or damage incurred during transport, though the responsible party bears the associated storage or handling costs.

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