Question 1

Is the price for a vehicle final, or are there many additional costs?

Accepted Answer

Guazi's displayed FOB price includes the vehicle price, export handling fee, and platform service fee. You will see the final total after winning a bid, which consolidates key costs for transparency.

Question 2

What happens if the vehicle condition does not match the description upon arrival?

Accepted Answer

Guazi guarantees vehicles are as described. Buyers can request an inspection or raise an objection within three working days of the vehicle's arrival at the destination warehouse by submitting a report with evidence.

Question 3

How does Guazi ensure the accuracy of the vehicle reports for international buyers?

Accepted Answer

As an authoritative inspection institution in China, Guazi implements over 300 refined inspection procedures for each vehicle. This ensures a reliable and detailed condition report before listing.

Question 4

What are the payment terms and deposit requirements after winning a bid?

Accepted Answer

After winning, an initial $300 payment is due within 72 hours. A 30% vehicle deposit is required within the next 10 days. A USD 500 security deposit in your account is needed to start bidding on Guazi auctions.

Question 5

Who handles shipping, and how long does delivery typically take to my country?

Accepted Answer

Buyers can choose FOB (you designate logistics) or CIF (Guazi designates). Shipment occurs within 10 days after full payment. Most vehicles reach their international destination within 35-45 days.

Question 6

What happens if I need to cancel my order after winning a bid?

Accepted Answer

Cancellation by the buyer incurs a USD 150 processing fee, deducted from the security deposit or vehicle payments. Failure to pay the initial $300 on time also results in a $150 penalty.

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