Question 1

What does the FOB price cover when I purchase from Guazi?

Accepted Answer

The FOB price includes the vehicle price, export handling fee, and platform service fee. Export handling covers all costs for domestic transport to the port, port handling, pre-shipment inspection, and document courier services, providing a clear final cost before shipping.

Question 2

How does Guazi handle disputes about a vehicle's condition after I receive it?

Accepted Answer

Guazi guarantees vehicles are as described. You must request an inspection and submit a detailed report with photo/video evidence within three working days of the vehicle's arrival at the destination warehouse. A mutually agreed third party will confirm any major undisclosed defects, and Guazi will assist with replacement or resolution.

Question 3

What happens if I don't pay the initial deposit after winning an auction on Guazi?

Accepted Answer

After winning an auction, a payment of $300 is required within 72 hours. Failure to pay results in a USD 150 penalty, which will be deducted from your security deposit.

Question 4

How long does shipping typically take from purchase to delivery?

Accepted Answer

Guazi ships within 10 days of receiving full payment and compliant documents. Most vehicles reach their international destination within 35-45 days, making the entire process efficient for global B2B buyers.

Question 5

What are the costs and fees on top of the winning bid price in a live auction?

Accepted Answer

The final trade total includes the winning bid plus trade-related costs (transport, customs) and the platform service fee. The platform fee consists of a transaction commission (minimum $280), a fixed $79 gate fee, a variable online tech fee, and a standard buyer service fee (currently free).

Question 6

Do you offer FOB or CIF shipping terms, and who arranges logistics?

Accepted Answer

Guazi offers both FOB and CIF terms. Under FOB, you designate the logistics provider. Under CIF, Guazi designates the freight forwarder and assists with any shipping delays, though direct losses from delays are not covered.

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