Question 1

Can I order a vehicle now as a new buyer?

Accepted Answer

While current listings for this model are limited, new vehicles are added daily to the platform's inventory of millions of cars. Registering for a Guazi account allows you to set alerts for specific models.

Question 2

How does Guazi ensure the vehicle condition matches the description?

Accepted Answer

Guazi implements a 300-point inspection process for every vehicle before listing. If a major undisclosed discrepancy is confirmed by a third-party report within three working days of the vehicle arriving at the warehouse, Guazi assists with replacement or return.

Question 3

What happens if there is damage during international shipping?

Accepted Answer

For FOB terms where you arrange logistics, Guazi assists you in filing a claim with the carrier. For CIF terms, Guazi arranges logistics and assists with any transport-related delays, though resulting losses are not directly covered.

Question 4

How is the final price calculated on a winning auction bid?

Accepted Answer

The final FOB price includes the vehicle price, an export handling fee for domestic transport and port services, and a structured platform service fee comprising a transaction commission, a $79 gate fee, a variable online technology fee, and often a waived buyer service fee.

Question 5

What is Guazi's process for handling customs clearance and export documents?

Accepted Answer

Guazi manages all export documentation and arranges pre-shipment inspections. After full payment and compliant documents are received, shipping is handled within 10 days, and Guazi assists with customs paperwork at the port of departure.

Question 6

What is the payment and deposit timeline after winning a vehicle at auction?

Accepted Answer

A $300 initial payment is required within 72 hours of order confirmation, followed by a 30% vehicle deposit within 10 days. Late payments incur a $20 daily fee, and failure to pay may lead to order cancellation with a $150 processing fee.

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