Question 1

How does Guazi ensure the quality of used Infiniti vehicles for international buyers?

Accepted Answer

Guazi employs a rigorous 300-point vehicle inspection for every car listed, including mechanical, electrical, and structural assessments. For any post-delivery concerns, buyers can report undisclosed major discrepancies with photo/video evidence within 3 working days of warehouse arrival for a third-party verification and resolution assistance.

Question 2

What is the standard timeline and process for shipping a vehicle from China to destinations like Africa or the Middle East?

Accepted Answer

Guazi initiates shipping within 10 days after receiving full payment and compliant documents, with most vehicles reaching their destination within 35-45 days. Under FOB terms, the buyer arranges logistics, while Guazi assists with export documentation and port-handling under the consolidated export handling fee.

Question 3

What are the auction rules on Guazi, and how is the final price determined?

Accepted Answer

Guazi operates both live and sealed-bid auctions. In sealed-bid, the highest bidder wins but pays the second-highest bid amount. Bids are placed in USD based on a fixed session exchange rate, and a $500 security deposit is required to participate. The final FOB price includes the vehicle price, export handling, and platform service fees.

Question 4

What happens if there is a dispute about the vehicle's condition after it arrives in my country?

Accepted Answer

Guazi provides online after-sales support for dispute handling. The buyer must submit an inspection report with photographic evidence within 3 working days of the vehicle's arrival at the destination warehouse. A mutually agreed third party will then verify any major undisclosed issues, and Guazi will assist with replacement or return procedures.

Question 5

What documents and payments are required immediately after winning a vehicle on auction?

Accepted Answer

After a successful bid, a $100 deposit is frozen, and the seller has 72 hours to confirm the order. Upon seller confirmation, the buyer must pay a $300 initial payment within 72 hours, followed by the 30% vehicle deposit within the next 10 days to avoid late fees.

Used Infiniti M Series

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Used Infiniti M Series

Reach A Car Buying Consultant

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