Question 1

Guazi offers used vehicle export services. What is the typical shipping timeline from China to major destination ports?

Accepted Answer

Guazi typically ships vehicles within 10 days of receiving full payment. For B2B buyers, the estimated total delivery time from China to most destinations, including clearance, is usually 35-45 days under CIF terms.

Question 2

As an import dealer, what documents do I need to purchase a used Toyota Previa from China?

Accepted Answer

You need to provide two key documents for platform approval: a copy of your business license and a photo of your storefront or business premises. Once verified, you can participate in Guazi's auctions with a $500 security deposit.

Question 3

How can I ensure the actual condition of the car matches the online report before shipping, and what happens if it doesn't?

Accepted Answer

Guazi performs over 300 inspection points. You must request an inspection or raise a dispute within 3 working days of the car arriving at the warehouse, supported by photo/video evidence. If a major undisclosed defect is confirmed by a mutually agreed third party, Guazi assists with replacement or return.

Question 4

What if my shipment is delayed after I've paid? Are there any guarantees?

Accepted Answer

Guazi will notify you at least 3 days in advance if a shipping delay is necessary. Under CIF terms, Guazi will assist with any carrier delays, but does not cover resulting financial losses for the buyer.

Question 5

For FOB shipping, who is responsible for arranging logistics and handling port fees?

Accepted Answer

Under FOB terms, the buyer must designate and arrange their own logistics provider to handle international shipping from the Chinese port. Guazi's FOB price includes domestic transport to the port, handling, and export documentation fees.

Question 6

What's the difference between sealed-bid and live auctions on Guazi, and which one should I use?

Accepted Answer

In a sealed-bid auction, you submit one hidden bid; the highest bidder wins but pays the second-highest bid. In a live auction, you see real-time bidding, and the highest bidder pays their final bid. Choose sealed-bid for strategic, single-offer buying and live auctions for direct, competitive bidding.

Question 7

What are the financial penalties if I need to cancel my order after winning a car?

Accepted Answer

After winning, a $300 initial payment is due within 72 hours. Failure to pay incurs a $150 penalty. A subsequent 30% deposit is due within 10 days, with a $20/day late fee. Order cancellation for buyer reasons results in a $150 processing fee, deducted from your security deposit or paid vehicle funds.

Question 8

What does the final auction price include, and what are the common additional fees?

Accepted Answer

The winning bid is the vehicle base price. The final Guazi invoice includes an export handling fee, platform service fee (transaction commission + gate fee + tech fee), and buyer service fee. For example, a $7,000 car incurs a service fee of approx. $79 (Gate) + $109 (Tech) + variable commission, plus a standard $150 export fee.

Used Toyota Previa

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Used Toyota Previa

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