Question 1

What is the shipping process and time for purchasing a car from Guazi to Africa or Asia?

Accepted Answer

We handle shipping within 10 days of receiving full payment and proper documentation. Under FOB terms, you can choose your logistics provider and receive assistance with customs documents; total delivery typically takes 35-45 days to most destinations.

Question 2

How does Guazi protect buyers from hidden vehicle defects or misrepresented condition reports?

Accepted Answer

Our comprehensive 300-point inspection ensures quality at the source. You must report any major discrepancy within three working days of the car arriving at the warehouse with photo/video evidence; a third-party confirmation of the issue can lead to Guazi assisting with a replacement or return.

Question 3

What happens if there is damage to the vehicle during international ocean transport?

Accepted Answer

Guazi will actively assist international buyers in the claim process with the shipping carrier for any transport-related loss or damage. Costs for storage or handling caused by such incidents are borne by the responsible party.

Question 4

Are the prices on Guazi in USD final, and how is the payment structured?

Accepted Answer

All vehicle prices are listed in fixed U.S. dollars, protecting against exchange rate fluctuations. After an auction win, you must pay a $300 initial fee within 72 hours, followed by a 30% deposit within 10 days; full payment is required before shipment is scheduled.

Question 5

For the FOB price, what exactly is included and what are the additional costs?

Accepted Answer

The Guazi FOB price covers the vehicle price, a consolidated export handling fee (including domestic transport to port, port handling, and pre-shipment inspection), and the Platform Service Fee. Additional fees for specific certifications or document translations are separate.

Question 6

How does Guazi's auction system work, and what happens if I win a bid?

Accepted Answer

We operate sealed-bid and live auctions where you bid in RMB increments converted to USD at a fixed rate. If you win, the system creates an order and the seller has 72 hours to confirm. Post-confirmation, you'll proceed with payment and logistics steps as outlined in your order.

Used Oshan Benni mini-e

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