Question 1

How can I resolve vehicle condition disputes after shipment to my country?

Accepted Answer

Guazi's policy requires you to request an inspection within 3 working days of the car arriving at your designated warehouse. You must submit a detailed report with photo and video evidence. If a major, undisclosed defect is confirmed by a mutually agreed third-party inspector, Guazi will assist with a replacement or return.

Question 2

What is the breakdown of the FOB price, and what extra costs should I expect?

Accepted Answer

The FOB price on Guazi includes the vehicle price, export handling fee (domestic transport, port fees, documentation), and the platform service fee. Additional costs for specific export certificates, document translation, or battery reports are excluded and will be itemized separately.

Question 3

What happens if the shipped vehicle arrives damaged during transit?

Accepted Answer

Once the vehicle clears Chinese customs, Guazi is not liable for transport damage. However, we assist buyers in filing claims directly with the shipping carrier (under FOB) or the appointed freight forwarder (under CIF). Storage or handling costs for damaged goods are the responsibility of the liable party.

Question 4

What are the payment deadlines and penalties if I win a bid?

Accepted Answer

After winning, you have 72 hours to pay a $300 initial payment. The 30% vehicle deposit is due within 10 days. Late payment incurs a $20 daily fee. If payments are late for over 7 consecutive days, the order is cancelled and a $150 processing fee is charged, deducted from your security deposit.

Question 5

How does the sealed-bid auction work, and what's the winning price?

Accepted Answer

In Guazi's sealed-bid auctions, you place bids without seeing others' offers. The highest bidder wins but only pays the amount of the second-highest bid. Results are announced 30 minutes after the session ends daily at 11:00 AM Beijing Time (UTC+8).

Question 6

What documentation and preparation does Guazi handle for export?

Accepted Answer

For every export, Guazi handles the complete export documentation process within China, including necessary inspections, customs paperwork, and domestic delivery to the port of departure. We assist with document preparation to meet standard export requirements for most destination countries.

Question 7

What is the typical delivery timeline from payment to port arrival?

Accepted Answer

Guazi ships vehicles within 10 days after receiving full payment and compliant documents. Combined with sea freight, most vehicles reach their destination port within 35-45 days from order completion. You must pick up the vehicle from the destination port within 7 days to avoid storage fees.

Question 8

Is my transaction protected from currency exchange rate fluctuations?

Accepted Answer

Yes, all vehicle prices and platform fees on Guazi are quoted and fixed in US dollars at the time of the auction session, protecting international buyers from exchange rate volatility between bidding and payment.

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