Question 1

What is included in the FOB price when buying a used Lynk & Co 05 from Guazi?

Accepted Answer

The FOB price on Guazi covers the vehicle price, export handling fee, and platform service fee. The export handling fee is a consolidated charge for domestic port delivery, pre-shipment checks, and document handling. Note that optional certifications like EAC or GCC are separate costs, if required.

Question 2

How does Guazi ensure the vehicle's condition is accurately reported for international buyers?

Accepted Answer

Guazi implements a rigorous 300-point inspection for every vehicle before listing. The inspection report, including detailed photos, is available online. If a received vehicle has a major undisclosed defect, you can submit a claim with photo/video evidence within 3 working days of warehouse arrival for an assisted resolution or return.

Question 3

For B2B buyers in Africa, what is the typical shipping timeline for a vehicle purchased through Guazi?

Accepted Answer

Guazi initiates shipping within 10 days of receiving full payment and compliant documents. Considering sea freight and port handling, most vehicles typically reach major African ports (like Durban or Mombasa) within 35-45 days. Under CIF terms, Guazi assists with freight and document logistics.

Question 4

What are the deposit and payment requirements after winning a vehicle on Guazi's auction?

Accepted Answer

A $300 initial payment is due within 72 hours of order success, followed by a 30% vehicle deposit within 10 days. Failure to pay the initial $300 incurs a $150 penalty from your security deposit. The total guarantee deposit for bidding starts at $500.

Question 5

How are transaction disputes or hidden problems resolved by Guazi after the vehicle arrives?

Accepted Answer

Guazi provides online after-sales support for disputes. If you discover a major defect or a significant discrepancy from the listing, you must notify Guazi within 3 working days of the vehicle's arrival at the destination warehouse, providing documented evidence for a third-party confirmation and potential replacement or return.

Question 6

Are the prices fixed and protected against currency fluctuations?

Accepted Answer

Yes. All final bid prices and transaction fees on Guazi are fixed in US dollars at the time of the auction session. This protects you from exchange rate fluctuations between the time of purchase and final payment, ensuring your total cost is locked in.

Question 7

What happens if a buyer needs to cancel an order?

Accepted Answer

If an order is canceled due to the buyer's reason, such as failure to pay, a $150 processing fee is charged. This fee is first deducted from the security deposit. In live auctions, failing to pay within 3 days leads to a penalty of 10% of the transaction price (minimum $500).

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