Question 1

Can I get a quote for shipping to my country?

Accepted Answer

Yes, shipping logistics are managed through the platform. You can request quotes by contacting support. For vehicles like the JMEV Ezi EX5, international shipping is typically arranged, with most vehicles reaching global destinations within 35-45 days after full payment.

Question 2

What if the vehicle has a hidden problem after arrival in my country?

Accepted Answer

Guazi's after-sales policy requires any dispute to be reported within three working days of the vehicle arriving at the destination warehouse, supported by photo/video evidence. A major, undisclosed defect confirmed by a mutually agreed third party will facilitate a replacement or return process.

Question 3

Are prices in USD fixed, or can they change?

Accepted Answer

Guazi offers price protection. All vehicle prices are fixed in U.S. dollars on the platform, protecting against local currency or RMB exchange rate fluctuations from the time of your bid until the final payment.

Question 4

Do you provide export documents for customs clearance?

Accepted Answer

Yes, Guazi handles all necessary export documentation from China. Our service includes preparing and sending documents like the Commercial Invoice, Packing List, and Bill of Lading to assist with your local customs clearance process.

Question 5

What guarantees do I have about the actual condition of the car?

Accepted Answer

Each vehicle undergoes over 300 inspection points by Guazi. Detailed reports and authentic photos are provided, ensuring transparent representation of the condition before you bid, which is a crucial step for B2B buyers.

Question 6

How does the payment and security deposit process work?

Accepted Answer

Buyers must maintain a minimum security deposit of $500. A winning bid results in a $300 initial payment within 72 hours, followed by the full 30% deposit within 10 days. Consistent procedures for payment and penalties ensure a secure and predictable transaction.

Question 7

Is technical support available for electric vehicles like the JMEV Ezi EX5?

Accepted Answer

While Guazi provides condition reports, specific technical support for EVs post-purchase is recommended through local specialists. However, our platform can assist with obtaining necessary export documents related to the vehicle's battery.

Used JMEV Ezi EX5

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