Question 1

How long does it take to ship a car from Guazi to my destination port?

Accepted Answer

Guazi typically ships within 10 days after receiving full payment and your documents, with most vehicles delivered to your destination port within 35 to 45 days.

Question 2

What happens if the vehicle condition in the warehouse differs from the online report?

Accepted Answer

If a major undisclosed defect is confirmed by a third-party report within 3 working days of warehouse arrival, Guazi will assist with replacement or return, ensuring the vehicle matches its description.

Question 3

What are the total costs on top of the vehicle's final bid price?

Accepted Answer

Total FOB costs include the vehicle price, platform service fees (calculated based on the bid price), and an export handling fee covering all domestic logistics and port procedures.

Question 4

How does the auction bidding process work?

Accepted Answer

Guazi provides a transparent process. In live auctions, you bid on vehicles in real-time with clear reserve prices, while sealed-bid auctions keep highest bids hidden, using a second-price winning system.

Question 5

What are the financial penalties if I need to cancel my order?

Accepted Answer

If you cancel an order after winning or fail to complete payment, penalties apply, including forfeiture of a security deposit or a USD 150 processing fee, depending on the auction type and stage.

Question 6

What customs documentation does Guazi provide for international buyers?

Accepted Answer

Guazi provides all necessary export documents like the commercial invoice, bill of lading, and vehicle certificate to assist with your local customs clearance, which should be started upon arrival at your port.

Question 7

Is there any quality inspection before shipment?

Accepted Answer

Yes. Guazi employs over 300-point inspection standards on every vehicle at the source to verify condition and ensure quality before listing, preventing undisclosed accident or flood damage.

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