Question 1

How does Guazi ensure the quality of used vans like the Chang'an Kuayue before export?

Accepted Answer

Guazi implements over 300 detailed inspection items for each vehicle, covering powertrain, chassis, body, and interior to verify its condition. This report guarantees the 'as described' status, minimizing disputes for your business.

Question 2

What is the timeline and process for shipping a van from Guazi to my country in Africa?

Accepted Answer

Guazi ships within 10 days after full payment and document submission. The total delivery typically takes 35-45 days, including domestic transport to port, customs clearance, and sea freight handled under either FOB or CIF terms.

Question 3

What happens if there is a problem with the vehicle condition upon arrival at the destination port?

Accepted Answer

Buyers must report any major undisclosed defect within 3 working days of warehouse arrival with photo/video evidence. Guazi will facilitate resolution with a third-party confirmation and assist with replacement or return, providing direct after-sales support for global buyers.

Question 4

What are the standard payment terms and potential penalties for delays when buying through Guazi?

Accepted Answer

A $300 initial payment is required within 72 hours of order success, then a 30% deposit within 10 days. A late fee of $20 per day may apply for delayed deposits, as detailed in the platform's rules.

Question 5

What is included in Guazi's FOB price, and what are the additional fees?

Accepted Answer

The FOB price covers the vehicle cost, export handling (administration, pre-shipment inspection), and the platform service fee (transaction commission + gate fee + technology fee + buyer service). Fees for certifications or battery documents are extra.

Question 6

How does Guazi's auction system work for international buyers?

Accepted Answer

Guazi primarily uses a sealed-bid auction where the highest bidder wins but pays the second-highest bid price. Bids are in USD with a fixed daily exchange rate, and winning orders are generated automatically for seller confirmation.

Question 7

How secure is the transaction process on Guazi, and what is the deposit for?

Accepted Answer

A $500 security deposit is required to bid, which guarantees compliance with platform rules. If a buyer defaults, a penalty (e.g., $150 for cancellation) is deducted from it; otherwise, it's released upon successful transaction completion.

Question 8

What support can I expect during the customs clearance process?

Accepted Answer

Guazi prepares all necessary local customs documents for export from China. After the vehicle arrives at the destination port, buyers must arrange local clearance and pick up within 7 days to avoid storage fees.

Used CHANGAN KUAYUE Kuayue Wang

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