Question 1

How does Guazi guarantee the quality of used cars like the CHANGAN KUAYUE?

Accepted Answer

To ensure vehicle quality for global B2B buyers, Guazi implements a rigorous 300-point inspection by a national-level inspection institution in China, covering mechanical, cosmetic, and safety aspects for every vehicle before listing, which minimizes post-shipment disputes.

Question 2

What is the standard shipping timeframe from purchase to port arrival on Guazi?

Accepted Answer

For FOB terms, Guazi loads the vehicle for shipping within 10 days after receiving full payment and correct documents. Most vehicles reach their destination port within a total of 35-45 days, with Guazi assisting all export and customs documentation.

Question 3

What after-sales protection does Guazi offer if a vehicle arrives with undisclosed issues?

Accepted Answer

Guazi provides a buyer protection window: within three working days of warehouse arrival, you must submit a report with photo/video evidence for a jointly agreed third-party inspection to confirm major discrepancies. For confirmed issues, Guazi assists with replacement or return.

Question 4

How does Guazi's pricing work to protect against currency fluctuation for international buyers?

Accepted Answer

All vehicle listings and auction bids on Guazi are conducted and finalized in U.S. dollars, with a fixed exchange rate for each auction session. This protects your purchase cost from RMB/USD exchange rate fluctuations between bidding and payment.

Question 5

What are the financial penalties for order cancellation after winning a Guazi auction?

Accepted Answer

If the $300 initial payment is not made within 72 hours of winning, a $150 penalty is deducted from your security deposit. A subsequent cancellation or failure to pay the 30% deposit within 10 days incurs a $20 daily late fee and may lead to a $150 processing fee upon order cancellation.

Question 6

What is included in the FOB price quoted by Guazi?

Accepted Answer

The FOB price includes the final vehicle price, a consolidated export handling fee (covering domestic transport to port, port handling, and pre-shipment checks), and the platform service fee (comprising transaction commission, gate fee, and technology fee). Additional document certification fees may apply separately.

Used CHANGAN KUAYUE Kuayue Wang X1

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