Question 1

Are the FOB prices on Guazi inclusive of all export fees?

Accepted Answer

Yes, the FOB price displayed on Guazi covers the vehicle price, export handling fee, and platform service fee. The export handling fee is a consolidated cost for administrative work, domestic transport to the port, port handling, and pre-shipment inspection. Additional certification or documentation fees may apply separately.

Question 2

How does Guazi ensure the actual condition of used cars matches their online descriptions for export?

Accepted Answer

Guazi implements a rigorous inspection process with over 300 precise checks on each vehicle before listing. For international buyers, a key protection is the 3-day inspection window upon the vehicle's arrival at the export warehouse; major undisclosed defects verified by a third party can lead to replacement or return assistance.

Question 3

What happens if a payment is delayed for a vehicle purchased on Guazi's auction?

Accepted Answer

A late fee of USD 20 per day applies if the 30% deposit is not paid within 10 days of the initial payment. If late fees accumulate for more than 7 consecutive days, the order is automatically canceled and treated as a buyer-initiated return, incurring a USD 150 processing fee, deducted first from the security deposit.

Question 4

What are the real-world logistics timelines from China to destinations like Nigeria or Kazakhstan?

Accepted Answer

Guazi ships within 10 days after receiving full payment and documents. The total shipping time is typically 35-45 days from China to most global destinations. Guazi assists with export documentation but does not cover losses from shipping delays, which are managed by the designated logistics provider under FOB terms.

Question 5

What defines a 'major defect' that qualifies for a dispute or return on Guazi?

Accepted Answer

To raise a valid dispute, a buyer must submit a report with photo/video evidence within three working days of the vehicle arriving at the warehouse. A major defect is an undisclosed issue, such as a frame or engine problem, confirmed by a third party mutually agreed upon by both buyer and seller.

Question 6

How are payments and pricing protected from currency fluctuations on Guazi?

Accepted Answer

All vehicle trading and fee calculations on Guazi are conducted in U.S. dollars. The auction exchange rate is fixed at the session's start and remains valid, protecting the final bid price from RMB/USD fluctuations during the auction, ensuring price stability for international buyers.

Used CHANGAN KAICHENG Shenqi T20

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Used CHANGAN KAICHENG Shenqi T20

Reach A Car Buying Consultant

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