Question 1

What services does Guazi offer to support international buyers of used cars like the BAIC ES210?

Accepted Answer

Guazi provides end-to-end support including comprehensive vehicle inspection, price protection in USD to avoid currency fluctuation, export documentation handling, and assistance with shipping. They also offer multilingual support and an online platform for after-sales inquiries and dispute resolution within three days of vehicle arrival at the destination warehouse.

Question 2

How does Guazi ensure the quality of the vehicles I buy, especially for electric models like the BAIC ES210?

Accepted Answer

Guazi implements over 300 refined inspection procedures for each vehicle, verifying key aspects like battery health, motor function, and digital systems. They also offer an after-sales guarantee where buyers can report significant undisclosed defects within three working days of arrival, backed by evidence for third-party confirmation and potential replacement.

Question 3

What are the auction options and key rules for bidding on cars like the BAIC ES210?

Accepted Answer

Guazi offers both Sealed-bid (highest bidder wins, pays second-highest price) and Live Auctions. Bids must be in increments of 100 RMB, converted to USD using a session's fixed rate. A USD 500 security deposit is required to bid, and a USD 100 hold is placed on a winning bid until the seller confirms the order within 72 hours.

Question 4

What is the typical delivery timeline and process for a vehicle shipped from Guazi to an international destination?

Accepted Answer

Guazi ships within 10 days of receiving full payment and compliant documents. Under your designated FOB logistics, the vehicle will be delivered to the port, with Guazi assisting with export paperwork. Total delivery from China to most global destinations typically takes 35-45 days, and you must arrange pickup from your destination port within seven days of arrival.

Question 5

Is there a buyer protection policy if the delivered vehicle has a major issue not described in the listing?

Accepted Answer

Yes. Buyers must notify Guazi within three working days of the vehicle's arrival at the destination warehouse, submitting a detailed report with photo/video evidence. If a mutually agreed third party confirms a major undisclosed discrepancy, Guazi will assist with a replacement or return. However, returns are not permitted once the vehicle has cleared Chinese customs.

Question 6

What are the main fees I need to pay when purchasing a car through Guazi's auctions?

Accepted Answer

The total cost includes the final bid price, an Export Handling Fee, and a Platform Service Fee. The Platform Service Fee is a sum of a Transaction Commission (min $280, max $1600), a fixed $79 Gate Fee, an Online Technology Fee (from $49 to $149 based on final price), and a Buyer Service Fee (currently free). All prices are locked in USD.

Question 7

What happens if I win an auction but fail to complete the payment on time?

Accepted Answer

After winning, you must pay a $300 deposit within 72 hours and the remaining vehicle deposit within 10 days. Late payment incurs a $20 daily fee. If payment is delayed for over 7 days, the order is cancelled, and a $150 processing fee is charged against your security deposit or any vehicle payments made.

Used BAIC New Energy ES210

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