Question 1

How can I know that a used Citroen Picasso on Guazi is in good condition?

Accepted Answer

Every vehicle on Guazi undergoes a rigorous 300-point professional inspection to verify its condition. You can review the detailed inspection report for transparency on aspects like the engine, transmission, chassis, and bodywork before bidding.

Question 2

Can I return a vehicle if it arrives with undisclosed damage?

Accepted Answer

Yes, Guazi supports a fair inspection and return process. You must submit a detailed report with photo/video evidence within 3 working days of the vehicle's arrival at the warehouse. If a confirmed major discrepancy exists, Guazi will assist with a replacement or return.

Question 3

What happens if my shipment is delayed from China?

Accepted Answer

Guazi aims for shipments within 10 days of full payment. If a delay is necessary, Guazi will notify you at least 3 days in advance. Under CIF terms, Guazi-designated forwarders assist with delays, though resulting losses are not covered. Most vehicles reach destinations within 35-45 days.

Question 4

What are the total costs I need to pay on Guazi?

Accepted Answer

The FOB price includes the vehicle cost, export handling fee, and a platform service fee. The service fee comprises a transaction commission (min. $280, max $1600), a fixed $79 Gate Fee, an Online Technology Fee ($49-$149 based on final price), and a currently waived $150 Buyer Service Fee.

Question 5

How does Guazi protect me from hidden exchange rate fluctuations or price changes?

Accepted Answer

Guazi offers price protection. All vehicle prices are fixed in U.S. dollars throughout the transaction, shielding you from RMB-USD exchange rate shifts. During sealed-bid auctions, a fixed exchange rate is set at the session start and remains valid until it ends.

Question 6

What is the payment process and the penalty for late payment?

Accepted Answer

After winning a sealed-bid auction, a $300 initial payment is required within 72 hours. The 30% deposit must be paid within the next 10 days. A late fee of $20 per day is charged after the 10-day period, and the order may be canceled for non-payment beyond 7 days.

Used Citroen Picasso

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