Question 1

What is the typical shipping and delivery timeframe for used AION vehicles from China to African or Middle Eastern ports?

Accepted Answer

Guazi typically ships FOB within 10 days after receiving full payment and compliant documents. For most destinations, including key ports in Africa and the Middle East, total delivery time from order to arrival is commonly 35-45 days.

Question 2

How does Guazi ensure the battery and electric system condition of used AION UT Super for international buyers?

Accepted Answer

Every vehicle on Guazi undergoes a rigorous 300-point inspection procedure. This includes specialized checks on the high-voltage battery health, motor performance, and electronic control units by certified technicians to provide buyers with a reliable condition report.

Question 3

What are my options if I receive a vehicle with major undisclosed issues?

Accepted Answer

Guazi guarantees all vehicles are as described. Buyers must report any major discrepancies with a detailed report including photo/video evidence within three working days of the vehicle's arrival at the destination warehouse. For confirmed significant issues, Guazi assists with replacement or return processing.

Question 4

Besides the car price, what other fees should I expect when buying through Guazi?

Accepted Answer

The FOB price includes the vehicle price, export handling fee (covering domestic transport, port handling, and pre-shipment inspection), and a platform service fee. The platform fee comprises a Transaction Commission (min. $280), a fixed $79 Gate Fee, a variable Online Technology Fee (e.g., $109 for a $10,000 car), and is currently waiving the $150 Buyer Service Fee.

Question 5

What is the payment process and deposit requirement for purchasing a vehicle on Guazi?

Accepted Answer

A minimum $500 security deposit must be topped up in your account to bid. After winning, a $300 initial payment is due within 72 hours, followed by a 30% vehicle deposit within 10 days to avoid late fees. The deposit safeguards the transaction and is released upon completion.

Question 6

Are used electric vehicle parts and technical documents available for customs clearance in my country?

Accepted Answer

Guazi assists with export documentation, including the necessary technical certifications and Chinese export documents for the vehicle and its battery. However, buyers are responsible for ensuring the vehicle meets their country's specific import regulations, which can differ significantly.

Question 7

How does the auction system work on Guazi for international buyers?

Accepted Answer

Guazi operates live and sealed-bid auctions. In live auctions, vehicles are auctioned in real-time with visible starting bids, and you can place multiple bids to try to meet a hidden reserve price. Bids are placed in RMB increments and converted to USD at a fixed session rate.

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