Question 1

How does Guazi guarantee the mechanical condition of a used Suzuki Splash for export?

Accepted Answer

Guazi performs over 300 rigorous inspection and reconditioning procedures on every vehicle, including a thorough engine and transmission check, ensuring a reliable starting point for overseas resale. Major undisclosed defects confirmed by a third-party report within three working days of arrival at the warehouse can qualify for vehicle replacement.

Question 2

What are the detailed shipping and document handling steps after purchasing a car on Guazi?

Accepted Answer

Under Guazi's FOB terms, after full payment, we handle domestic transport to your designated port, pre-shipment inspection, and provide all export documents (commercial invoice, packing list, bill of lading). Upon arrival, we assist with customs clearance, and you must arrange pickup within seven days to avoid storage fees.

Question 3

What happens if a purchased vehicle is damaged during ocean freight?

Accepted Answer

Guazi assists the buyer in filing a claim directly with the shipping carrier for any transport-related loss or damage. All associated storage and handling costs from such incidents are the responsibility of the party at fault, as determined by the carrier's investigation.

Question 4

How do the auction processes work on Guazi for acquiring vehicles in bulk?

Accepted Answer

Guazi operates both Sealed-bid and Live Auctions. In Live Auctions, you bid in real-time with notifications if you're outbid, and you win immediately if your bid meets the reserve price. In Sealed-bid auctions, the highest bidder wins but pays the second-highest bid amount, with results announced 30 minutes after the session closes.

Question 5

What is the total cost breakdown on top of the final bid price for a vehicle?

Accepted Answer

The final price includes the FOB vehicle cost, an Export Handling Fee (covering inland transport and port procedures), and a Platform Service Fee. The service fee includes a transaction commission (minimum $280), a fixed $79 Gate Fee, a variable Online Technology Fee (from $49 to $149 based on vehicle price), and a currently waived $150 Buyer Service Fee.

Question 6

What is the penalty for late payments or order cancellation after winning a bid?

Accepted Answer

After winning, a $300 initial payment is due within 72 hours. A 30% deposit must be paid within 10 days, with a $20/day late fee applied thereafter. Cancelling an order incurs a $150 processing fee, deducted first from your security deposit.

Used Suzuki Splash

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