Question 1

How does Guazi ensure the quality and condition of used EVs like the Skyworth ET5 before export?

Accepted Answer

Guazi implements over 300 refined inspection procedures for every vehicle, including comprehensive checks on the battery, electric motor, and electronic systems. For EVs, this includes battery health diagnostics, charging system tests, and a detailed report, ensuring you purchase a vehicle with accurately described condition.

Question 2

What is the typical timeline from purchase to receiving my vehicle in a country like UAE or Kenya?

Accepted Answer

Guazi ships within 10 days of receiving full payment and documents, with total delivery typically taking 35-45 days to most destinations. After arrival at your designated port, you have 7 days to pick up the vehicle to avoid incurring storage fees.

Question 3

How does Guazi protect my payment and handle disputes if the delivered vehicle condition differs from the report?

Accepted Answer

Guazi guarantees vehicles are as described. You must submit a report with photo/video evidence within 3 working days of warehouse arrival. A mutually agreed third party verifies major defects, and Guazi assists with replacement or return, ensuring a dispute resolution process.

Question 4

Are the price and shipping terms locked in USD to protect me from currency fluctuations?

Accepted Answer

Yes, Guazi's vehicle prices and all related service fees are quoted and locked in U.S. dollars upon purchase. This protects you against exchange rate volatility between currencies like RMB, AED, or KES throughout the transaction and shipping process.

Question 5

What documents and preparation are needed from me to start exporting a vehicle to my country?

Accepted Answer

Guazi handles all export documentation from China. As the buyer, you primarily need to provide compliant import documents for your country. Under FOB terms, you appoint the logistics agent; under CIF, Guazi arranges shipping and assists with documentation for customs clearance at destination.

Question 6

What happens if there is damage to my vehicle during international shipping?

Accepted Answer

If transport damage or loss occurs, Guazi assists you in filing a claim directly with the carrier. Any storage or handling costs resulting from the incident are the responsibility of the party at fault, as determined by the carrier's insurance process.

Used Skyworth ET5

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