Question 1

As a B2B buyer from Africa, what is the typical processing time for vehicle inspection and shipment from China after a successful purchase?

Accepted Answer

Guazi manages end-to-end logistics, typically shipping within 10 days after receiving full payment and compliant documents. From purchase to arrival at your destination port, most vehicles are delivered within 35-45 days.

Question 2

I am concerned about hidden defects not matching the online description. What is the inspection and disputes resolution process at Guazi?

Accepted Answer

Guazi implements a rigorous 300-point inspection for each vehicle. If you find a major discrepancy upon arrival, you must submit a report with photo/video evidence within 3 working days. A mutually agreed third party will confirm, and Guazi assists with replacement or a full return if confirmed.

Question 3

As an exporter to Uzbekistan, how does Guazi help with the documentation process like customs clearance and export certificates?

Accepted Answer

Guazi handles all export documentation, including customs clearance and necessary export certificates. After the vehicle arrives at the Chinese port, Guazi assists with preparing and submitting all required documents to facilitate a smoother customs process at your destination.

Question 4

What happens if the vehicle is damaged during international shipping as an FOB buyer? What is Guazi's responsibility?

Accepted Answer

For FOB terms, the buyer (you) designates the logistics provider. While Guazi assists with filing claims against the carrier for any transport loss or damage, the final responsibility and any associated storage or handling costs lie with the designated freight forwarder.

Question 5

For dealers in Kenya, how does Guazi manage price stability when sourcing vehicles, given fluctuating currency exchange rates?

Accepted Answer

All prices on Guazi's platform, including winning auction bids, are quoted in U.S. dollars. This price is fixed at the time of purchase, protecting you against currency exchange rate fluctuations between the Chinese Yuan and your local currency from the order stage onward.

Question 6

As a B2B buyer, what is the minimum deposit required to participate in Guazi's live or sealed-bid auctions?

Accepted Answer

To participate in Guazi auctions, you must submit documents for approval and top up your account with a minimum transaction security deposit of USD 500. An available deposit balance below this amount will prevent you from placing bids on vehicles.

Question 7

If I win an auction but the seller doesn't confirm my order within 72 hours, what happens to the $100 blocked from my deposit?

Accepted Answer

If the seller does not confirm the order within 72 hours, your order may be cancelled. In this case, the USD 100 amount blocked from your deposit upon winning the bid will be automatically released back to your available balance.

Question 8

What is the penalty for a B2B buyer who fails to make the initial or deposit payments after winning a Guazi auction?

Accepted Answer

After winning, you must pay a USD 300 initial fee within 72 hours, or incur a USD 150 penalty. The 30% deposit must follow within 10 days; late payments accrue a USD 20 daily fee. If unpaid for over 7 days, the order auto-cancels with a USD 150 processing fee.

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