Question 1

How does Guazi ensure the vehicle condition is accurately described for export buyers?

Accepted Answer

Guazi implements over 300 refined inspection items for each vehicle before listing, sourced from its national network. After purchase, buyers have a 3-working-day window post-arrival at the departure warehouse to file a dispute with photo/video evidence, leading to a third-party verification for major undisclosed issues.

Question 2

What is the complete process and typical timeline for shipping a vehicle from China to Africa or the Middle East?

Accepted Answer

After full payment and document submission, Guazi ships within 10 days. Under CIF terms, they handle freight forwarding. The typical door-to-door delivery time is 35-45 days. Buyers must clear customs and pick up the vehicle at the destination port within 7 days to avoid storage fees.

Question 3

What are the payment terms and deposit requirements on Guazi's platform for B2B buyers?

Accepted Answer

A minimum $500 security deposit is required to bid. Upon winning, a $300 initial payment is due within 72 hours, followed by a 30% vehicle deposit within 10 days. Late payments incur a $20/day fee. Full payment is required before shipping documentation is processed.

Question 4

Can I return a vehicle if it has major problems upon arrival in my country?

Accepted Answer

Guazi's after-sales support manages inspection requests or disputes lodged within 3 working days of the vehicle's arrival at the departure warehouse. For major discrepancies verified by a mutually agreed third party, Guazi assists with replacement or return before the vehicle clears Chinese customs.

Question 5

What is included in the final FOB price quoted by Guazi?

Accepted Answer

The FOB price consolidates the vehicle price, export handling fee (covering admin, domestic transport to port, port fees, pre-shipment checks), and platform service fees. It excludes destination country import duties, taxes, and optional certifications or document translations.

Question 6

How do Guazi's live and sealed-bid auctions work for international dealers?

Accepted Answer

Live auctions feature open, real-time bidding with reserve prices, while sealed-bid auctions hide the highest bid and use a second-price winning rule. Both use a fixed session exchange rate, require bids in RMB increments, and automatically generate orders for the winner, subject to seller confirmation within 72 hours.

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