Question 1

Does Guazi guarantee vehicle descriptions when shipping to Africa or the Middle East?

Accepted Answer

Yes, Guazi guarantees all vehicles are as described and provides online after-sales support. Buyers must report any major undisclosed defect within three working days of the vehicle's arrival at the warehouse with photo/video evidence for a potential replacement or return.

Question 2

How does the auction bidding process work, and what are the bid increments?

Accepted Answer

For silent auctions, each vehicle has a Starting Price, and bids must be placed in increments of 100 RMB. For live auctions, bids must exceed the Starting Bid and be in increments of whole hundred RMB. All bids are converted to USD using a session-fixed exchange rate.

Question 3

What happens after we win a bid? What are the payment deadlines?

Accepted Answer

After winning, an order is generated, and the seller has 72 hours to confirm. If confirmed, a $300 initial payment is required within 72 hours. The 30% vehicle deposit must be paid within the next 10 days to avoid late fees of $20 per day.

Question 4

How are shipping and port arrival handled under FOB terms?

Accepted Answer

Under FOB terms, the buyer designates the logistics provider. Guazi handles domestic transport to the port, port handling, and document courier, all included in the Export Handling Fee. Upon arrival, buyers must pick up the vehicle within seven days to avoid storage fees.

Question 5

Are there any membership benefits for dealers when sourcing vehicles from China?

Accepted Answer

Once your business documentation is approved, you will receive a 90-day free membership. This provides free access to view all vehicles in the auction, helping you source competitively without initial viewing costs.

Question 6

What is the typical delivery timeframe for vehicles, and when does shipping start?

Accepted Answer

Shipping typically commences within 10 days after receiving full payment and compliant documents. For most destinations, the total delivery window is usually between 35 to 45 days from order completion.

Question 7

What is included in the total FOB price on the Guazi platform?

Accepted Answer

The FOB price quoted covers the vehicle price, export handling fee, and platform service fee. It does not include potential additional fees for documents like certifications, translations, or battery health reports.

Question 8

What if we place a bid but then cannot complete the payment?

Accepted Answer

If you fail to pay the $300 initial fee within 72 hours after winning, a $150 penalty is deducted from your deposit. Failure to pay the 30% deposit within 10 days incurs daily late fees and may lead to order cancellation with a $150 processing fee.

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