Question 1

What is the typical process and timeline to ship a van from China to an overseas port?

Accepted Answer

Guazi ships vehicles within 10 days after receiving full payment and compliant documents. Under standard logistics, vehicles typically reach most international destinations, including ports in Africa and Central Asia, within 35-45 days after shipping.

Question 2

How can I be sure the vehicle condition matches the description when purchasing remotely?

Accepted Answer

Guazi implements a rigorous 300+ point inspection on every vehicle. We provide detailed condition reports and authentic photos. After the vehicle arrives at your designated warehouse, you have 3 working days to request a third-party inspection if you find any major undisclosed discrepancy.

Question 3

What are all the costs involved when I win a van at auction?

Accepted Answer

The final cost includes the winning bid price plus the Export Handling Fee (covers domestic transport and port costs) and the Platform Service Fee. To estimate, for example, a $10,000 vehicle often has a total added fee of approximately $500-$700, which includes service, technology, and handling charges.

Question 4

How does the auction system work, particularly live auctions vs. sealed-bid auctions?

Accepted Answer

We offer both formats. In live auctions, you bid in real-time against others with bids visible in increments, aiming to meet a hidden reserve. In sealed-bid auctions, you submit your best offer privately, and the highest bidder wins at the second-highest bid price, which can be advantageous for strategic B2B buyers.

Question 5

What happens if there is damage to the vehicle during international shipping?

Accepted Answer

Guazi assists buyers in filing claims with the shipping carrier for any loss or damage incurred during transport. Storage or handling costs resulting from such damage are borne by the responsible party, ensuring your financial protection during the logistics phase.

Question 6

What payment terms and penalties should I be aware of after winning an auction?

Accepted Answer

After winning, an initial payment of $300 is required within 72 hours, followed by a 30% deposit within 10 days. Failure to pay the initial $300 incurs a $150 penalty, and late deposit payments accrue a $20 per day late fee.

Question 7

Are the prices stable and protected from currency fluctuations?

Accepted Answer

Yes, all final bid and service prices on Guazi are fixed in U.S. Dollars and protected against exchange rate fluctuations from the point of bid confirmation through to final payment.

Question 8

Is professional document handling for export and customs included in your service?

Accepted Answer

Yes, Guazi manages all necessary export documentation, including customs paperwork, as part of our end-to-end service. We assist until the vehicle clears Chinese customs, after which the buyer is responsible for destination port clearance.

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