Question 1

Does Guazi handle the vehicle transfer process (title & ownership) for export?

Accepted Answer

Yes, Guazi manages the entire inland processing including title transfer, de-registration, and obtaining the necessary export documents. These services are covered in the FOB price, ensuring the vehicle legally exits China's system before shipment from port.

Question 2

How does the logistics, shipping, and customs process work when buying from Guazi?

Accepted Answer

Guazi provides end-to-end support under both FOB and CIF terms. Under FOB, you appoint a forwarder; under CIF, Guazi does. The FOB price includes domestic delivery to the port of departure, and Guazi assists with all Chinese port handling and customs documentation, shipping typically within 10 days of full payment.

Question 3

What happens if there is a major condition discrepancy when the vehicle arrives at my warehouse?

Accepted Answer

Guazi provides a vehicle condition guarantee. You must report any objection with photo/video evidence within 3 working days of the vehicle's arrival at the destination warehouse. A third-party report confirming undisclosed, major defects will lead to Guazi assisting with a replacement or return.

Question 4

How long does it take from winning a Citroen C4 Aircross on Guazi to receiving it in Africa or the Middle East?

Accepted Answer

After winning, Guazi ships within 10 days and total transit time is typically 35-45 days. This includes the time for pre-shipment processing in China, the ocean freight to your region, and customs clearance at the destination port.

Question 5

What are the payment terms and are prices protected from currency fluctuation?

Accepted Answer

Prices on Guazi are fixed in U.S. dollars, protecting you from exchange rate volatility. After winning, an initial $300 payment is due within 72 hours, followed by the 30% deposit within 10 days, with the balance settled before shipping.

Question 6

What support is available after shipment and import?

Accepted Answer

Guazi provides online after-sales support for international buyers. They can assist in raising claims against the carrier for any damage or loss during transit and help navigate any post-shipment documentation disputes related to the initial export process.

Used Citroen C4 Aircross

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