Question 1

What is Guazi's inspection process to ensure the vehicle condition for export?

Accepted Answer

Guazi conducts a rigorous 300-point inspection on every vehicle. This system covers the engine, transmission, body structure, and key components, providing a transparent report and photographic evidence of the car's actual state to international buyers.

Question 2

How does Guazi protect international buyers from misrepresented vehicle conditions?

Accepted Answer

Guazi offers a dispute resolution policy. Buyers must report any significant undisclosed defects or discrepancies within three working days of the vehicle's arrival at the destination port, with photo/video evidence, for a third-party verified resolution.

Question 3

What is the typical delivery timeline when purchasing a vehicle from Guazi?

Accepted Answer

Guazi ships within 10 days of receiving full payment and documents. Under standard arrangements, most vehicles reach their destination port within a total timeframe of 35 to 45 days from order confirmation.

Question 4

How does pricing work on the Guazi platform to avoid hidden costs for international buyers?

Accepted Answer

Prices are fixed in U.S. dollars to protect against exchange rate fluctuations. The final FOB price includes the vehicle price, export handling fee, and platform service fee, with any additional certification fees clearly itemized.

Question 5

What happens if there is damage to the vehicle during international shipping?

Accepted Answer

Guazi assists the buyer in filing a claim with the shipping carrier for any loss or damage that occurs during transport. The costs for storage or handling due to such incidents are the responsibility of the liable party.

Question 6

What is the process for participating in Guazi's sealed-bid auctions?

Accepted Answer

After account approval and depositing a $500 security deposit, buyers can bid daily in increments of $100. The system uses a second-price auction model, and the seller has 72 hours to confirm a winning bid, ensuring a fair and orderly process.

Question 7

What are the payment terms and penalties for late payment on a won auction?

Accepted Answer

Winning a sealed-bid auction requires an initial $300 payment within 72 hours, followed by a 30% deposit within 10 days. A late fee of $20 per day is charged if the deposit is delayed, and the order may be canceled after 7 days of non-payment.

Question 8

What support does Guazi provide for export documentation and customs clearance?

Accepted Answer

Guazi handles all export documentation, including certificates for the destination country. They provide courier services for documents and assist with customs paperwork for the vehicle once it arrives at the port.

Used Buick Envision Family

Reach A Car Buying Consultant

Used Buick Envision Family

Reach A Car Buying Consultant

FAQs

People also search for