Question 1

What is the shipment time frame after completing payment with Guazi?

Accepted Answer

Guazi ships vehicles within 10 days after receiving your full payment and compliant documentation. Under Guazi's standard logistics process, most vehicles reach their destination within 35-45 days.

Question 2

What is the condition guarantee and dispute resolution process?

Accepted Answer

Guazi guarantees vehicles are as described. You must request an inspection or raise a dispute within three working days of the vehicle arriving at the warehouse, submitting a report with photo/video evidence. A mutually agreed third party will confirm major undisclosed defects for possible replacement assistance.

Question 3

What are the payment terms and penalties for delays?

Accepted Answer

After winning an auction, a $300 initial payment is required within 72 hours. The 30% vehicle deposit must follow within 10 days. Late payment incurs a $20 per day fee, and an order may auto-cancel if fees accrue for over 7 consecutive days.

Question 4

For live auctions, how are bids handled and what are the winning rules?

Accepted Answer

Live auctions are open format. You can bid in whole hundred RMB increments. To win a vehicle immediately, your bid must be the highest and exceed the hidden reserve price. If your bid is highest but below reserve, you can still win if the seller accepts it.

Question 5

How does the 'Sealed-bid' auction work on Guazi?

Accepted Answer

In sealed-bid auctions, the highest bidder wins but pays the amount of the second-highest bid. The highest bid is not visible to participants, and results are announced 30 minutes after the daily session closes at 11:00 AM Beijing Time.

Question 6

What happens if the vehicle is damaged during shipping from China?

Accepted Answer

Guazi provides support by assisting the buyer in carrier claims for any transport loss or damage. You must inspect the vehicle upon arrival and report any issues within the specified timeframe to initiate this process.

Question 7

What platform service fees should I expect when purchasing?

Accepted Answer

The total Platform Service Fee includes a Transaction Commission (minimum $280, max $1,600), a fixed $79 Gate Fee, a variable Online Technology Fee (from $49 to $149 based on final price), and a Buyer Service Fee (currently $0).

Question 8

Can I return a vehicle if I change my mind after clearing customs?

Accepted Answer

No, returns or exchanges are not permitted once goods clear Chinese customs. The $300 reservation deposit is refunded only if the vehicle fails export requirements, but it is forfeited if the buyer cancels the order.

Used BAIC Ruixiang X3

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