I. Return Policy
1、Should the Buyer require an independent vehicle inspection after payment, negotiate with Guazi Platform. Latest inspection deadline: 3 working days from the vehicle’s arrival at the departure port warehouse.
2、Failure to raise objections to the vehicle within 3 working days of its arrival at the departure port warehouse will be deemed default acceptance of vehicle quality. No subsequent quality-related objections or claims against the Platform will be entertained.
3、For quality objections raised within 3 working days of the vehicle’s arrival at the departure port warehouse: follow the procedures below; shipment of the vehicle will be suspended during this period:
3.1 Application: Submit via globalguazi@guazi.com, attaching a complete inspection report (with qualification), videos and photos of issues. Incomplete materials are invalid.
3.2 Review: A mutually agreed third party will re-inspect to confirm undisclosed major defects (e.g. engine/transmission failure, body structure repair) or significant inconsistencies with contracted configuration/mileage.
3.3 Handling: The Platform will assist with vehicle replacement or return. Incurred port storage and loading/unloading fees shall be borne by the liable party.
4、Once goods are released by Chinese Customs, no return or exchange is permitted.
5、In case of vehicle losses due to international transportation issues, Guazi Platform will assist the Buyer in claiming against the international carrier.
II. Seller Exemption Clauses
1、Guazi Platform reserves the right to refuse return if the vehicle is customs-cleared, registered, modified, or has been used by the Buyer for over 30 days.
2、For vehicle damage caused by the Buyer’s delayed pickup, customs clearance errors or force majeure: the Platform will only assist with coordination and assumes no return liability.
III. Refund Policy
1、$300 Refund Policy
1.1、Deposit Purpose: Buyer pays $300 to reserve the vehicle; Guazi initiates export procedures (inspection, verification, license application, etc.).
1.2、Refundable: Reserved vehicle fails export requirements during procedures → Full refund.
1.3、Non-Refundable: Buyer cancels order for personal reasons → $300 deposit deducted.
2、Guazi Platform's refund policy also applies to the situations specified in 3.2 above.
3、If the Buyer agrees to vehicle replacement (after negotiation with Guazi), the Platform will refund part of the payment or the Buyer will pay the price difference—based on the gap between the replacement and original vehicle.
4、If the Buyer declines vehicle replacement (after negotiation with Guazi), the Platform will issue a refund to the Buyer.
5、Refund request processed within 48 hours. After approval, funds return to your bank account (original payment method) in 7-15 days.
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